Refund Policy

We offer a 90-day money-back guarantee for first-time subscribers. If you do not notice measurable improvement in your post-travel recovery, sleep quality, or cognitive clarity within 90 days of consistent use, contact us for a full refund.

To be eligible for a refund under our performance guarantee, you must have used the products as directed according to your personalized protocol for the full 90-day period.

You have 90 days from the date you receive your order to request a return. Items must be unopened, unused, and in their original packaging to qualify for a return outside of the performance guarantee.

Due to the nature of nutritional supplements, we cannot accept returns of opened products except under the 90-day performance guarantee for first-time subscribers.

Subscription orders ship automatically every 90 days based on your personalized protocol. You can adjust shipment timing in your account dashboard or contact support to delay delivery.

Premium members receive travel-aware shipment scheduling. If you've logged upcoming travel, shipments automatically adjust to avoid delivery during your absence.

To start a return, please contact us at support@vibehuman.com with your order number and reason for return. Our support team will guide you through the process and provide a return authorization if applicable.

Please do not ship items back without first receiving return authorization. Unauthorized returns may not be processed.

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at support@vibehuman.com so we can evaluate the issue and make it right.

For damaged or defective products, we will provide a prepaid return label and send a replacement at no additional cost, or issue a full refund if you prefer.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you need to adjust your protocol or subscription, please contact support and we can modify your upcoming shipments without requiring a return.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 2 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If you haven't received your refund within 15 business days after approval, please contact us at support@vibehuman.com.

Shipping costs are non-refundable except in cases of damaged, defective, or incorrect items.

You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellations will take effect at the end of the current billing period.

Ongoing subscribers: Refunds are not provided for renewal shipments that have already been processed, but you can cancel anytime to prevent future charges.

You can also pause your subscription for up to 90 days if you need a temporary break.

If you are located in the European Union, you have a 14-day right of cancellation regardless of reason. To exercise your right of cancellation, you must inform us of your decision by a clear statement.

To be eligible for a return under EU consumer rights:

• Items must be unopened, unused, and in original packaging
• All tags and seals must remain intact
• Original proof of purchase is required

If goods were marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return.

If you have any questions about our return policy, please contact us at support@vibehuman.com. Our team is here to help ensure your satisfaction.